GUARANTEE: being in a natural environment, it is impossible to guarantee the sight of dolphins or whales, but in the event of not seeing any during the excursion, SUPERCAT will give you a ticket for the same number of people to return for free within 10 days.
SEASICKNESS: the SUPERCAT catamaran goes up to 12 miles from the coast in search of cetaceans, so the boat may move a little and if you are not accustomed to this, you may get seasick during the trip. If you think that you may have this problem, take precautions and consult a chemist for different remedies.
VOUCHER
This voucher confirms that you have booked a boat trip with company SUPERCAT INVERSIONES MARITIMAS SLU (tradename AQUASPORTS)
You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.
CHILDREN DOCUMENTATION
Children and babies must bring their ID or any document proving their age. If you do not bring any document to the boat, the AQUASPORTS staff will not be able to verify the age and apply the price policies for each age. In these cases, the AQUASPORTS staff will determine the age of the children and the price they must pay at their discretion.
CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email.
Free cancellation up to 36 hours before the date of the tour. Last 36 hours and no-shows: loss of the quantity paid.
Cancelation of groups (more than 5 people)
Free cancellation up to 72 hours before the date of the tour. Last 72 hours and no-shows: loss of the quantity paid.
MEETING POINT
If you come on your own, remember that you must be in front of the boat (see location) 55 minutes before the contracted boat departs to get onboard.
If you have made a reservation with pick up near your hotel or accommodation, please note the following points:
It is your responsibility as the client to locate the pick up point and call or contact OkGranCanaria if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 638 78 31 34.
OkGranCanaria is an intermediary for the tours of AQUASPORTS and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with AQUASPORTS, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact AQUASPORTS.
You may consult the fully accepted General Policies at any time.