REQUIREMENTS AND RECOMMENDATIONS:
1.- Drivers must bring their original valid driving license and 2 years of driving license experience. 2.- Minimum age for companion: 7 years and 135 cm tall. 3.-Parental consents for minors necessary. 4.- Minors must be accompanied by an adult. 5.- Not recommended for pregnant women. 6.- Clothes to wear: Comfortable clothes, Jacket depending on season, Sunglasses, sunscreen high protection,Closed shoes or sports shoes.
VOUCHER
This voucher is proof of purchase of the buggy, quad or jeep excursion offered by the company EXCURSIONES CANARIAS S.L., with VAT: B-35963123.
You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.
CANCELLATION POLICY
Reservation cancellations or changes must always be made by sending us an email.
Free cancellation up to 36 hours before the excursion or activity. Final 36hours and no-shows: loss of quantity paid.
Cancelation of groups (more than 4 people)
Free cancellation up to 72 hours before the date of the tour. Last 72 hours and no-shows: loss of the quantity paid.
CANCELLATIONS DUE TO FORCE MAJEURE
If, on the day that the activity is carried out, the guides decide to postpone it due to meteorological reasons or problems outside the organization, a new date will be established by the company, giving registered participants the option to exchange said activity for another or to be reimbursed for 100% of the quantity paid.
PARTICIPANTS OBLIGATIONS
- Participants must have their valid original driving license with them at the start of the trip. It is mandatory that at least one participant in a two-seat vehicle have his or her driving license. If both occupants of the same vehicle have a current driving license, they may take turns driving during the excursion.
- Participants who hire any of the services offered by Excursiones Canarias S.L. are aware they will carry out an active tourism or adventure sport activity, and assume the risks of the activity.
- Participants will be subject to the instructions indicated by the guides who accompany the group and who are responsible for the direction of the activity.
- Participants are required to communicate when making a reservation if they suffer from any type of illness or handicap that could alter the normal function of the activity, including a possible pregnancy.
- The guides will have the authority to deny participation and/or continuation of the excursion (once initiated) to participants who do not bring the appropriate equipment for the activity or lack adequate physical condition for these activities. In addition to no right of any refund, in the event that a participant or various participants voluntarily decide to ignore the directions of the guides, neither these nor Excursiones Canarias S.L. will be responsible for their fate.
- Underage participants should always be accompanied by a parent or guardian, who must sign a document authorizing the participation of the minor in the activity.
- Alcohol consumption by participants before and during all of the excursions of Excursiones Canarias S.L. is strictly forbidden. In the event it can be demonstrated that participant or several participants have consumed alcoholic beverages, they will be directly expelled from any excursion and have no right to a refund of any kind.
- The participant is responsible for the equipment that is given for performing the activity, and must return all of it at the end of the activity. In the event of any lost elements during the course of the activity, the participant must pay for its value.
- Excursiones Canarias S.L. will not be responsible for any damage or deterioration that could be attributed to a participant due to misuse, neglect or omission in the methods, facilities or spaces used to carry out the activities.
MEETING POINT
If you come on your own, remember that you should be at BUGGY PIRATES facilities (see location) 20 minutes before the departure time.
If you have made the booking with pick up near your hotel or accommodation, keep in mind the following points:
BUGGY PIRATES will be in contact with you in order to indicate the exact time and place of pickup, as it can vary with respect to what is indicated on the voucher.
It is your responsibility as the client to locate the pick up point and call or contact BUGGY PIRATES if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 928147149.
OkGranCanaria is an intermediary for the excursions of Excursiones Canarias SL and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with Excursiones Canarias SL , not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact Excursiones Canarias SL
You may consult the fully accepted General Policies at any time.
