Low Price Guarantee
Our pricing is updated constantly to ensure you get the best price available online or at your destination — 100% guaranteed! What’s more, OkGranCanaria is committed to showing you the ‘honest price’ on our website — which is why we never lead in with child prices (unlike some of our competitors) and why we always include local taxes in our pricing.
OkGranCanaria’s Low Price Guarantee protects you two ways. First, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, send us the details and we’ll refund the price difference. No gimmicks, no exceptions.
Second, we also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details and we’ll refund the price difference. It’s that easy.
Requesting a Refund from OkGranCanaria is Easy!
Remember to make a copy, print out or screen shot of the lower rate, in case a OkGranCanaria customer service representative has questions. Other things you should know about our low-price guarantee, and how to claim your refund:
OkGranCanaria’s Low-Price Guarantee is available to any customer who makes a qualifying purchase through the OkGranCanaria.com web site. Please note that show, concert and event tickets are not covered by OkGranCanaria’s Low Price Guarantee.
OkGranCanaria’s Low Price Guarantee covers retail and prepaid rates available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations such as AAA or AARP, or special offers made as part of a membership program, corporate discount, daily deal, group or rewards program, coupons.
If you find a lower retail or prepaid rate for the same tour or activity, offered on the same date and priced in the same currency as your original purchase, on any other Web site within 72 hours following your confirmed reservation on OkGranCanaria.com, OkGranCanaria will refund the difference.
Upon arrival in your destination, if you find a lower retail price offered by OkGranCanaria’s contracted operator for the same tour or activity, offered on the same date and priced in Euros, OkGranCanaria will refund the difference.
To submit a refund request, send an email to info@OkGranCanaria.com with your name, OkGranCanaria Booking Number plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price.
OkGranCanaria reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of OkGranCanaria.
Refunds of the price difference will be processed to the credit card used for the original booking. Please note: OkGranCanaria will only process one “Low Price Guarantee” refund per tour or activity purchased